Delivery, Returns & Refunds
Find answers to your questions about delivery, returns and refunds on NORDINARY. If have any questions that are not answered here, feel free to contact us.
Delivery
You can rest assured that your order on NORDINARY will be shipped with a premium carrier and free from any customs fees or duties.
01. How much do you charge for shipping? Is there free shipping?
We offer free shipping for all orders over 300€.
For orders below 300€, we charge 10€ per vendor in your order - no matter where the package comes from or where you are located in the EU.
You can see the vendor of each product on the product page below the name of the product.
02. Which carrier do you use for shipping?
In most cases, we use DHL Express to ensure the best experience for you. They will take care of a quick and safe delivery directly to your door. You can also choose different delivery methods based on your preference (e.g. package shop, neighbour, etc.).
In some cases, we will use other companies. In any case, we use only qualified delivery firms and compensate you in case you should not receive your package.
03. Why has my order arrived in different packages?
As the brands and artists send directly from their location, you will receive multiple packages if your order included products from different brands/artists. Usually, you will receive a package for each brand/artist.
Returns & Refunds
01. What is your returns policy?
At NORDINARY, we offer free returns up to 14 days from the date you have received your products. All items must be returned back to the brand/artist in the original packaging and condition that they were delivered in. If a product has been customized for you, it cannot be returned.
To return a package, please use our courier agreement with DHL Express to ensure the package arrives safely – we'l provide you with the shipping label once we have accepted your return request.
02. How can I return an order and get a refund?
To start a return request, please use your customer account or contact us directly and we'll be happy to help you. Please not that your request has to be submitted within the 14 days return window.
To return the package, you need to apply the label we've sent via email on the package, ensure that the label from the previous shipment is not visible anymore, and pack all products safely – if a product is nor packed properly and becomes damaged, we cannot offer full refunds. Finally, you need to close the package with tape. We ask you to use the same package, the products arrived in.
Once you have prepared everything, you need to bring your package to your closest package shop servicing the company of the return label (usually DHL) and it will be sent directly to the brand/artist.
Once the brand/artist has received the products and confirms that they are new and undamaged, we will refund the returned product. Please note that it can take up to 10 days until the transfer is complete and you can see the refunded amount on your bank account.
Please note that if you want to return products from different vendors, you need to send them separately with different labels as each brand takes their own products back.
Didn't find your answer?
Please don't hesitate to contact us directly!