Terms of service
TERMS AND CONDITIONS OF SALE
https://www.shopnordinary.com ("Website")
ABOUT THESE TERMS
Who we are. We are NORDINARY Collective Aps, registered in Denmark at Strandvejen 143E, Espergærde, Denmark (together “NORDINARY”).
How to contact us
You can find out more information about how to contact us here.
These terms
These are the terms and conditions (“Terms”) that apply when you purchase products from NORDINARY. When you purchase from NORDINARY, these Terms apply and the legal contract is between you and the seller(s) of the items you have ordered. NORDINARY does not itself act as a seller. NORDINARY acts on behalf of the seller(s). In this limited capacity, NORDINARY is not a party to your contract with the seller.
Under the Terms and Conditions (For Sellers), each seller authorises NORDINARY to act as the seller’s commercial agent to negotiate and conclude the sale of products to you, only on the seller’s behalf. The geographical address and identity of the seller will be specified in the relevant dispatch confirmation email where your order is accepted.
Please read these Terms carefully
By placing an order with NORDINARY via the Website, you agree to be legally bound by these Terms, and confirm that you are at least 18 years old. If you do not agree to these Terms, you must not order any products from NORDINARY.
How the contract is formed with you
Placing an order. After you place an order via the Website, an order summary will be shown to you summarising the products you have ordered. This order summary does not mean that NORDINARY has accepted your order: at this stage of your order we’re busy carrying out the checks explained below.
Pre-acceptance checks by NORDINARY: After you place your order, NORDINARY checks: that the product is in stock, there are no pricing errors on the Website or any problems with the payment details you provided to us, and you have passed anti-fraud, credit and security checks. We really do try to make sure all images and details of the products appearing on the Website are accurate at the time you place your order. We don’t always get it right though, and this sometimes means NORDINARY can’t accept your order on the seller’s behalf if we only discover an error as part of our order processing checks.
Where NORDINARY can’t accept your order: If NORDINARY can’t accept your order for one of these reasons, we will let you know why by email, and won’t charge you for the product.
Accepting your order: You will receive a dispatch confirmation email from NORDINARY once we have completed the stock, price and payment checks related to your order, and all of those have been passed. The contract is then formed between you and the seller(s) of the items you have ordered at the time we send you the dispatch confirmation email. We will also contact you by email if we can’t accept your order on the seller’s behalf.
WHEN WE TAKE PAYMENT
Once your order is accepted
NORDINARY will take payment on confirmation of your order. NORDINARY collects payment for the products you order on the seller’s behalf as the ‘merchant of record’ that you will see on your card or payment account statement, but NORDINARY does not charge any fees to you. Your obligation to pay amounts due under your contract with the seller is satisfied when NORDINARY collects payment from you on the seller’s behalf as merchant of record
Taxes and import duties
If you order products from the Website for delivery to certain countries, your order may be subject to import duties and taxes. NORDINARY doesn’t have any control over these charges, and you will need to pay them if they apply in order to receive your order.
Changed your mind?
Here’s when you can cancel: We hope you are happy with your order, but if you’ve changed your mind you can:
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cancel at any time before you receive our order confirmation email or
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return at any time during the 14 calendar days from the day after the date on which the products were delivered.
Cancellation requirements
If you cancel your order in accordance with the above requirements, we will refund the price paid for the products to you and any applicable delivery charges.
Returns requirements and refunds
If you return your order in accordance with the above requirements, we will refund the price paid for the products to you and any applicable standard delivery charges (but not any enhanced or premium delivery). Please make sure you return the product unused, in the same condition you received it, as well as all the packaging and included accessories, but nothing else. For returns made using our free returns service, original delivery fees will not ordinarily be refunded.
Deductions from refunds
NORDINARY will reduce your refund if you’ve changed your mind and can’t manage to meet the return requirements above, or if you have used the product more than you would be able to in a shop when deciding whether to buy it and it is no longer in a resalable condition.
How do I cancel?
You can cancel your order by contacting us via our Contact Form. Please note that we cannot cancel an order if it has already been prepared, but in this case we do still offer a free returns service. If you already have your order and would like to return it, you can visit your customer account or contact us to start your return within 14 days of receiving your item(s). NORDINARY will then provide you with instructions on how to return the product.
We offer free returns
You’ll usually receive your refund within 14 days of NORDINARY receiving the product back from you, or within 14 days of your cancellation notice if we haven’t yet dispatched the products.
WHAT TO DO IF THE PRODUCT IS FAULTY?
Within 30 days of delivery of the product/service: If a product you have ordered from NORDINARY develops a fault, is incorrectly described or not of satisfactory quality, you have a right to a refund from NORDINARY. You can also request an exchange. You need to tell us about any problems like this within thirty (30) days from the day after the date of the delivery of that product to you. Once we receive the product from you, we will test it and, provided we agree with your assessment, we will refund the price of the faulty product along with the delivery charges you paid.
Between 30 days and six months after delivery of the product/service: If a product you have ordered from NORDINARY develops a fault after 30 days of delivery, but less than six months after delivery, NORDINARY will usually offer you a repair of the product. If we can’t repair the product then we may offer you a replacement instead of a repair. If the repair or replacement we provide has not resolved the problem, you can require us to either issue you a partial refund of the price you paid for the product, or reject the product and seek a refund.
How to return a faulty product?
To return a faulty product to us, please contact us via our Contact Form. Once we’ve heard from you, we’ll send you instructions on how to return the product. All returns are free, and you’ll usually receive your refund within 14 days of us receiving the product back from you.
What can’t you return?
We hate to state the obvious, but products with problems caused by accident, neglect, misuse or normal wear and tear can’t be returned to us and won’t be covered by the manufacturer’s warranty. Also, if you return something to us which isn’t actually faulty, the product will be returned to you at your expense.
Delivery service for refunds
To help you to ensure that your return order reaches us, we use our own delivery partners to process your returns, we offer this free of charge to all of our customers. We will provide you with a delivery reference number so you can keep an eye on your order.
LEGAL
Statutory rights
You will always have statutory rights in relation to products/services that are faulty, damaged or not as described. Your statutory rights are not affected by these Terms.
What happens if we break these Terms?
If we break these Terms, we are responsible for the proportion of loss or damage you suffered that happened as a foreseeable result of our actions, or because we failed to use reasonable care and skill. We are not responsible for any loss or damage that is not “foreseeable”. By “foreseeable”, we mean either it is obvious that it will happen or if, at the time the contract was made, we both knew it might happen.
We don’t exclude or limit our liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by NORDINARY’s negligence, fraud, or breach of your consumer rights.
Products are for domestic and private use only. We won’t have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.
What laws apply to these Terms?
These Terms are governed by Danish law and you can bring legal proceedings in the Danish courts.
Complaints handling
If you are not happy with how NORDINARY has handled any complaint, you may want to submit the dispute to the European Commission Online Dispute Resolution platform, for online resolution by an independent body.
Changes to these Terms
As NORDINARY grows and improves, we might have to make changes to these Terms. We will do this by uploading the latest version with a date confirming when they went live. The new Terms will not affect any orders placed prior to the go live date but will apply to future orders.
These terms were last updated on June 2nd, 2025.